Rato Bangala Privacy Policy

For the Rato Bangala student transport application
Effective date: October 2026 

Rato Bangala School operates the Rato Bangala mobile application (the "RBS Bus Tracker"). This Privacy Policy explains what information the App uses, why it is used, and the choices available to users. Replace the bracketed publisher and contact details before publishing this policy. 

1. Information We Use
The App is designed to help authorise students and families to view school transport information, assigned routes, vehicle details, live transport locations, and related alerts.Depending on how the service is configured, we may use the following information:
• Account and student information, such as student ID or login ID, name, school details, and authentication information.
• Transport information supplied by the school or transport operator, such as assigned routes, vehicle or bus details, driver contact details, and  vehicle location data.
• Device location, when the user grants location permission, to show the user’s current position on the map and to let the user select a location for transport alerts. The current App does not intentionally enable background location tracking.
• Notification information, including notification permission, notification preferences, and information needed to deliver push or local  notifications about the service.
• Information stored on the device to keep the App working, such as login/session data, selected account information, notification settings, and  received notifications.
• Information the user sends to us when requesting support or reporting a problem.

2. How We Use Information
We use information to authenticate users, provide the App’s transport and map features, display assigned routes and vehicle information, deliver  service notifications and alerts, maintain account sessions, respond to support requests, protect the App, and improve reliability and security.

3. Location Information
Location access is optional but some map and alert features may not work without it. When enabled, the App may use precise device location  while the App is being used to show the user’s position or to record a user-selected alert location. Users can disable location access at any time in  their device settings. Transport vehicle locations shown in the App may be supplied by the school or transport operator and are separate from the  user’s device location.

4. Notifications
The App may request permission to send push or local notifications. Notifications may include route, vehicle, arrival, alert, or service-status  information. Users can enable or disable notifications in the App or in the device settings. Notification delivery may use third-party platform  services such as Firebase Cloud Messaging or Apple Push Notification service.

5. Sharing and Service Providers
We may share or make information available only as reasonably necessary to operate the service, including with the relevant school or transport  operator, hosting and         
infrastructure providers, notification providers, and technical support providers. We may also disclose information when  required by law, to protect users or the service, or to address security or fraud. We do not sell personal information.

6. Data Retention and Deletion
We retain information for as long as it is needed to provide the App, maintain the school transport service, meet legal or security obligations,  resolve disputes, and enforce agreements. Some account and notification information may remain on the device until the user signs out, removes  the account, clears App data, or uninstalls the App. To request  account or server-side data deletion, contact us using the details below; request may need to be coordinated with the relevant school or transport operator.

7. Security
We use reasonable technical and organisational safeguards to protect information. No method of transmission or storage is completely secure, so  we cannot guarantee absolute
security.

8. Children and Students
The App may be used by students, including minors, as part of a school transport service. The school, parent, guardian, or authorised organization  is responsible for authorising access where required. We collect and use only the information reasonably needed to provide the transport service  and do not knowingly request more information from
children than is necessary for that purpose.

9. User Choices and Rights
Users may manage location and notification permissions through their device settings and may contact us to ask about, correct, or delete personal  information associated
with their account, subject to applicable law and the school or transport operator’s records requirements.

10. Changes to This Policy
We may update this Privacy Policy when the App or applicable requirements change. We will post the updated version at the public policy URL and  update the effective date.
Continued use of the App after an update means the updated policy applies from its effective date.

11. Contact Us
For privacy questions, requests, or complaints, contact:
• Publisher: Rato Bangala School
• Email: contact@ratobangala.edu.np
• Address: Shree Durbar Tole, Patan Dhoka